Privacy Policy

Last Updated: 30th Dec, 2025

This Privacy Policy explains how Tradie Agent ("Service," "we," "us," "our") collects, uses, and protects your personal information when you use our services. By using the Service, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of information:

Information You Provide

Account Information: When you register, we collect your name, email address, password, and company name (if applicable).
Payment Information: Subscription payments are processed by our third-party provider (Stripe). We do not store your full credit card details.
Configuration Information: The call forwarding phone number and other settings you configure within the Service.

Information We Process on Your Behalf (Customer Data)
When your customers call a phone number provided through the Service, we process the following data on your behalf:

Caller’s phone number
Full audio recordings of the call
Transcripts generated from recordings
Personal details extracted by AI from conversations, such as the customer’s name, address, service needs, and availability

You remain the controller of this Customer Data. You are solely responsible for ensuring compliance with applicable privacy and data protection laws when collecting and using such data.

Information We Collect Automatically

Usage Data: Information such as login times, features accessed, and interactions with the Service.
Cookies: We use cookies to maintain login sessions, improve functionality, and analyze usage.

2. How We Use Your Information

We use the information collected for the following purposes:

To Provide and Operate the Service: Processing incoming calls, generating call summaries, and storing call records.
To Manage Your Account and Subscription: Billing, subscription renewals, and important account notifications.
To Communicate with You: Responding to inquiries, support requests, and service updates.
To Improve Our Service: Using anonymized and aggregated data to improve AI accuracy and overall service performance. We will not use identifiable Customer Data to train general AI models without your explicit consent.

3. How We Share Your Information

We do not sell your personal information. We only share it in the following circumstances:

With Third-Party Service Providers:
- Cloud Infrastructure: Trusted providers (e.g., Google Cloud Platform) to host and secure our services.
- Telecommunications & AI Services: Providers such as Twilio or Telnyx to handle calls, speech-to-text (STT), and text-to-speech (TTS).
- Payment Processing: Stripe for secure subscription payments.
For Legal Compliance: If required by applicable law, regulation, or legal process.

4. Data Security and Storage

We implement industry-standard security measures, including encrypted data transmission, secure storage, and restricted access controls.
Data is stored on servers in secure data centers managed by trusted cloud providers.

5. Your Data Rights

Access & Correction: You can access or update your personal information via your account settings.
Deletion: You can delete individual call records from within your account. To permanently delete your entire account and associated data, please contact us at info@tradieagent.com.au.
Customer Data: You have full control over Customer Data, including the ability to view, modify, or delete call recordings and transcripts.

6. Data Retention

We retain personal information only for as long as necessary to provide the Service and comply with legal obligations. When no longer needed, data will be securely deleted or anonymized.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or in-app notifications. Continued use of the Service after updates indicates your acceptance of the revised Policy.

8. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

TRADIEAGENT PTY LTD
Email: info@tradieagent.com.au
Address: 363 DOCKLANDS DRIVE , DOCKLANDS VIC 3008